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Frequently Asked Questions
Everything you need to know before you book. If your question isn't answered here, send me a message at lokkheadau@gmail.com and I'll get back to you within 24 hours.
Bookings
How quickly will you respond to enquiries? All messages are answered within 24 hours. If you haven't heard back, check your message requests folder.
How far in advance do I need to book? Lokk Head takes a limited number of clients each week, and popular time slots fill quickly. For creation appointments especially, book as early as you can.
How do I book an appointment at Lokk Head? All appointments are booked through the website. Head to the booking page, choose your service, and follow the prompts. A $50 non-refundable deposit is required to secure your spot.
How much is the deposit and is it refundable? A $50 non-refundable deposit is required for all bookings. This is taken at the time of booking and comes off your total on the day.
What is your cancellation policy? 48 hours notice is required to cancel or reschedule. Cancellations made inside 48 hours will forfeit the deposit.
Is crochet safe for my hair? Yes, when done correctly. Crochet has a reputation for damage only when it is done too aggressively or too often. At Lokk Head, the technique is precise and gentle, with your scalp health always the priority.
What method do you use to create and maintain dreadlocks? Crochet only. No wax, no backcombing, no chemicals, no shortcuts. The crochet method creates clean, tight lokks from the start and keeps them healthy long term.
THE METHOD
Do you use wax? Never. Wax traps dirt and moisture inside the lokk and causes buildup that is almost impossible to remove. Every lokk created and maintained at Lokk Head is wax-free.
What services do you offer? Lokk Head offers dreadlock creation, maintenance, repairs, extensions, and brush-out removal. Each service is booked individually through the website.
BEFORE YOUR APPOINTMENT
Can I arrive with product in my hair? No. Come in with clean, product-free hair. No oils, no leave-in conditioner, nothing in it. Just clean and dry.
How should I prepare my hair before coming in? Your hair must be completely clean and completely dry before your appointment. Not towel-dry. Fully dry. Wet or damp hair cannot be worked with and your appointment will need to be rescheduled.
Should I do anything else before a creation appointment? Wash your hair the night before or the morning of your appointment so it has time to dry fully. Don't apply anything to it afterward.
Where is Lokk Head located? Lokk Head is a private cottage studio in Newcastle NSW. The exact address is sent with your booking confirmation.
THE STUDIO
Can I bring my children? Children are not permitted in the studio. Please arrange care before your appointment.
Can I bring someone with me? No guests. Lokk Head is a private studio and appointments are one on one. This creates the best environment for the work and for you.
Is Lokk Head a mobile service? No. All appointments take place at the cottage studio only. The studio setup means the right tools, the right lighting, and consistent results every time.
What is the parking situation? The driveway is long and shared. If you are unsure where to park, pull up a little further down the street and walk in. The address and any notes will be in your booking confirmation.
SERVICES
How long does a maintenance appointment take? Maintenance typically takes 2 to 3 hours depending on how much growth you have and how well your lokks have been cared for between visits. Consistent aftercare between appointments makes a real difference to how long you need in the chair.
How often should I come in for maintenance? Every 8 to 12 weeks is the general guide. Newer lokks usually need to come in closer to the 4-6 week mark. More mature lokks can often stretch to 12 weeks comfortably.
OTHER
What payment methods do you accept? Cash is preferred, though card is also accepted. Payment is taken at the end of your appointment.
Do you take photos during appointments? Photos may be taken for use on the Lokk Head website and social media. If you would prefer not to be photographed, just let me know at the start of your appointment and your wishes will be respected completely.
Can accessories and products be posted? Yes. Accessories stocked at Lokk Head can be posted anywhere in Australia. Send a message through the website or social media to enquire.